Responsible Gaming Manager/Head of

We are exclusively recruiting a Remote Responsible Gaming Manager/Head of for an international gaming client.

Responsibilities:

Manage Responsible Gaming programme and team

Perform, evaluate and coordinate training of staff in gambling addiction behaviour

Together with the marketing department establish communication guidelines and secure that all player communications made through Customer Support, Marketing, and VIP teams comply with Responsible Gambling Policies

Establish the relevant areas of focus and manage an action plan on a yearly basis focused on positioning the company as the leading operator in the responsible gaming area

Monitor and analyze existing and new markets from a compliance/responsible gaming perspective, keeping the company ahead of the competition through innovative and relevant actions and product improvements

Manage the responsible gaming content and controls on our sites

Ensure that customers enjoy clear transparent terms and a safe environment for their entertainment.

Manage communication and relationships with regulators, associations and other interested parties as well special interest groups relevant to Responsible Gaming

Ensure compliance and implementation of Responsible Gaming Program policies and procedures

Maintain and track the Responsible Gaming related application data, verifying data findings and/or exceptions, recommend process enhancements and additional monitoring tools as required

Build and promote positive relationships within the enterprise, external partners, and regulators

Maintain the highest degree of confidentiality for any Responsible Gaming Program related data and info

Requirements

Bachelor’s and Master’s degree or equivalent preferably in regulatory compliance, legal, political science, psychology, or internal audit

A few years of experience in a relevant position in gaming or in a position dealing with problematic behaviour or addictions in similar sectors

Experience serving in a management capacity which includes demonstrated leadership, knowledge of and familiarity of the gaming industry in key operational areas, familiarity with responsible gaming regulation and controls

Excellent customer service skills and interpersonal skills to deal effectively with all business contacts

Excellent time-management and organizational skills; detail oriented and efficient

High degree of confidentiality

Adherence to company policy and standards