Our client is an e-commerce and blockchain solutions group of companies across Europe. They have evolved to create an environment for talented people in engineering, marketing and customer support within a product mindset to work with brands who want to redefine what makes a great customer experience. 

RISK

• Acts as Subject Matter Expert for any risks identified during the bonus governance process.
• Analyses transactions to prevent abuse of client’s systems & fraudulent activities.
• Audits and reports on any findings within the various tools at his disposal.
• Mitigates risks and removes blockers by sourcing and utilizing internal expertise & tools to support an ‘anonymous’ brand to its fullest effect.

FRAUD

• Evaluates transactional data to determine if any suspicious customer behavior before or after a transaction occurred.
• Supports customers through available communication channels and responds regarding their profile status/security.
• Customer identity verification, when necessary.
• Evaluates multi-accounting and other fraud vectors associated with ‘anonymous’ or ‘skinny-registrations’.

TEAM MANAGEMENT

• Is responsible for defining & implementing the department’s strategy in line with the company’s vision.
• Provides ad-hoc, weekly and monthly performance reports.
• Communicates with the technical department to resolve any issues that may arise.
• Establishes objectives for the development of the department and follows their evolution and fulfillment.
• Leads and manages the team including performance management, coaching, mentoring, and recruitment.

REQUIREMENTS

• A few years industry and management experience. 
• Bachelor’s degree.
• Excellent computer skills and proficient in Excel.
• Advanced understanding of all Operational Control functions, policies, and systems.
• Solid decision-making and problem-solving abilities.
• Effective conflict-resolution skills.
• Excellent organizational and time management skills.
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives.