Our client, an international Gaming and Gambling operator, is looking for a Head of Key Account Management, in Southern EU.

In this role you will drive revenues across all markets by leading and managing a team to develop and maintain profitable relationships with VIP customers. 

Responsibilities

• Achieve financial performance against targets and deliver a positive ROI;
• Develop and drive a strategic approach to customer engagement and service offering;
• Establish and maintain a comprehensive customer database;
• Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs; 
• Manage all aspects of the relationship with the player, including daily/weekly/monthly communications, queries, contacts and escalations including out-of-office hours when necessary;
• Manage the key accounts lifecycle including the onboarding of new customers in the key segment, build customer loyalty, reactivating churned ones and planning customer surveys through our outbound channels;
• Utilize daily reporting and analysis to extract insights and drive sound business decisions; 
• Ensure compliance with all applicable regulations and legislation so that all risks within areas of responsibility are identified and managed effectively;
• Comply with and uphold company expectations including RG and player safety policies and procedures, department goals, and business strategy;
• Conduct yourself with the highest level of integrity and honesty;
• Proactively identify service failures by taking immediate action to resolve whilst notifying relevant stakeholders;
• Lead a team of Key Account Managers that manage all aspects of the relationship with the customers.
  
  
  

Requirements

• Extensive knowledge and experience of the online gaming industry;
• Fluency in English;
• Commercial and financial acumen; 
• Experience of delivering commercial value through campaign strategies and bonus awards;
• Proven record of setting, communicating and achieving financial targets and KPIs;
• Exceptional leadership skills;
• Detail-oriented with effective time management skills and the ability to produce results while working under pressure;
• Excellent communication, presentation skills, and ability to influence at all levels;

§  Analytically curious with the ability to think outside the box to resolve issues quickly and effectively